In an effort to better serve our customers with a clearer, more precise view of their water usage, KC Water will launch its redesigned customer billing statements Thursday, January 30. Customers will see a new look to their water bills complete with:
· Smaller increment billing
· Usage shown in gallons
· Usage comparison showing current month and the same period prior year
· Monthly usage bar chart for 13 months
“Our hope is that customers will more easily understand their bills, whether they are viewing it online or viewing it in their hands. We want you to see exactly what you are using and how your payments are applied,” said John Clarkson, KC Water Customer Service Officer.
Customers will also be billed in smaller increments which will more closely show their billing in the same period in which the water was consumed.
Before this change, customers were billed for each full unit of water (748 gallons) once they reached that full unit amount. Now, customers will be billed portions of a unit in addition to the full units used. This change means the bill will more closely reflect the actual usage for that billing period.
The bill redesign also puts more helpful information at the top.